Terms and Conditions
GENERAL TERMS AND CONDITIONS OF THE KATALONCA ONLINE STORE
Valid from: 1 October 2026
1. GENERAL PROVISIONS
These General Terms and Conditions govern the rights and obligations of the company Strojan d.o.o., Virlog 14, 4220 Škofja Loka, Slovenia, as the provider and seller of products in the KataLonca online store, as well as those of consumers and other customers who place orders for products through the online store.
The KataLonca online store is available at:
www.katalonca.si
Company contact details:
Strojan d.o.o.
Virlog 14
4220 Škofja Loka
Slovenia
Email: info@katalonca.si
Phone: +386 41 286 320
Company Registration Number: 6250220000
VAT ID: SI18761496
The online store is primarily intended for sales to natural persons (consumers). For business customers, the provisions of these Terms and Conditions shall apply to the extent that they do not conflict with applicable legislation or any agreement between the company and the business customer.
These Terms and Conditions have been prepared in accordance with the applicable legislation of the Republic of Slovenia and the European Union, particularly regulations governing consumer protection, online sales and personal data protection.
2. DEFINITIONS
The Company or Seller is Strojan d.o.o., Virlog 14, 4220 Škofja Loka, Slovenia.
A Consumer is a natural person who acquires or uses goods for purposes outside their trade, business, craft or profession.
A Customer is any natural or legal person who makes a purchase through the online store.
The Online Store is the KataLonca online store available at www.katalonca.si.
3. USE OF THE ONLINE STORE
The user may use the online store to browse the product range, select products and place orders.
Creating a user account is not required to use the online store, unless otherwise specified for a particular online store feature.
The user is responsible for the accuracy and completeness of the information provided when placing an order.
4. PRODUCTS
The online store primarily offers handmade products under the KataLonca brand, including natural soaps, solid shampoos, balms, scrubs, bath products, candles, gift sets and other products.
Products are generally handmade and produced in small batches. Due to the nature of handmade production, individual products may vary slightly in colour, pattern, shape, texture and other visual characteristics.
For hand-cut products, particularly soaps, minor variations in the weight of individual pieces may also occur. The stated product weight represents the nominal or declared quantity indicated in the product description.
Such variations do not in themselves constitute a lack of conformity of the goods, provided that the product complies with its description, declared characteristics and intended purpose.
5. PRICES
All prices in the online store are stated in EUR.
If the Company is registered for VAT purposes, prices displayed to consumers include VAT in accordance with applicable tax regulations.
For cross-border sales to other Member States of the European Union, the VAT rate of the country of consumption may apply, depending on the applicable VAT rules. The final price payable by the consumer is displayed before the order is submitted.
Distance sales within the EU are subject to specific VAT rules, including the EUR 10,000 threshold for certain cross-border B2C supplies and the possibility of applying the One Stop Shop (OSS) scheme. The Company accounts for VAT in accordance with its actual tax status and applicable legislation.
6. PROMOTIONS, SPECIAL OFFERS AND DISCOUNT CODES
Promotional prices, discounts and promotional codes are subject to the terms and conditions specified for each individual promotion.
Unless expressly stated otherwise, promotional offers cannot be combined.
When advertising a price reduction, the Company complies with the applicable rules regarding the indication of the previous price and the reduced price.
7. ORDERING PROCESS
The Customer selects a product, specifies the quantity and adds it to the shopping cart.
Before submitting the order, the Customer has the opportunity to review the order details, quantities, prices, delivery costs and personal information provided, and to make any necessary corrections.
The order is submitted by clicking a button that clearly indicates the obligation to pay.
By clicking the order submission button, the Customer places a binding order for the selected products.
After submitting the order, the Customer receives an order confirmation message at the email address provided during the ordering process.
8. CONCLUSION OF THE CONTRACT
The sales contract between the Company and the Consumer is concluded when the Company confirms the order or when the order is accepted in accordance with the operation of the online store.
Before confirming the order, the Company may verify the accuracy of the information provided and, if necessary, contact the Customer to verify the order.
If the order cannot be fulfilled for objective reasons, the Company may reject the order. The Customer will be informed of this as soon as possible.
9. PAYMENT METHODS
The Customer may pay using the payment methods listed in the online store.
The following payment methods may currently be available:
Payment by credit or debit card via Stripe;
Payment by pro forma invoice or bank transfer to the Company’s bank account;
Other payment methods, if listed in the online store.
Payment details for payments by pro forma invoice:
Strojan d.o.o.
IBAN:SI56 0400 0027 8692 775
Bank: OTP banka
For payments made based on a pro forma invoice, payment must be completed within the deadline specified on the pro forma invoice or in the payment instructions.
The order will be processed once payment has been received, where payment is a prerequisite for commencing order processing.
10. DELIVERY
The Company delivers products to addresses in Slovenia and to other countries within the European Union that are available as delivery destinations in the online store.
The current list of countries and delivery costs is displayed in the online store or during the order submission process.
The Company is not obliged to deliver to countries or territories that are not listed as delivery destinations during the ordering process.
Restrictions on delivery areas do not constitute discrimination based on nationality or place of residence where the Customer chooses delivery to an address in a country or territory to which the Company provides delivery services.
11. DELIVERY COSTS
The delivery cost is displayed before the order is completed.
For deliveries within Slovenia, the standard delivery fee is generally EUR 5.90, unless otherwise stated for a particular order.
Personal collection at the following address:
Strojan d.o.o., Virlog 14, 4220 Škofja Loka, Slovenia
is free of charge, provided this option is offered during the
ordering process.
For orders within Slovenia exceeding EUR 60, delivery is free of charge if this benefit is advertised in the online store or if the Customer uses a valid promotional code for free delivery.
Free delivery on orders exceeding EUR 60 applies to deliveries within Slovenia, unless expressly stated otherwise in the relevant promotion.
12. DELIVERY TIME
If a product is in stock, the estimated delivery time is generally 3–5 business days from receipt of payment or from order confirmation in cases where payment is not a prerequisite.
For products that need to be manufactured specifically upon order, the estimated delivery time is indicated in the product description or communicated to the Customer before the contract is concluded.
As the products are handmade, the production of individual items may take longer, particularly for products that require a curing or drying period.
If a longer production or delivery period is agreed for a particular order, the Customer shall be informed of this before the contract is concluded.
If no specific delivery time has been agreed, the Company shall fulfil the contract without undue delay and no later than within the time limit prescribed by applicable legislation.
13. PERSONAL COLLECTION
If this option is available, the Customer may collect the order in person at the following address:
Strojan d.o.o.
Virlog 14
4220 Škofja Loka
Slovenia
The Customer will be notified that the order is ready for collection by email or through another agreed communication method.
14. FAILED DELIVERY
If delivery is unsuccessful due to an incorrect or incomplete address provided by the Customer, the costs of redelivery may be charged to the Customer, provided this is in accordance with applicable legislation.
If delivery is unsuccessful for reasons attributable to the Company, the Company shall bear the costs of redelivery.
15. CONSUMER’S RIGHT OF WITHDRAWAL FROM THE CONTRACT
For distance contracts, the Consumer has the right to withdraw from the contract within 14 days without giving any reason and without incurring any additional costs, except for those expressly permitted by law in the event of withdrawal.
In the case of a sales contract, the 14-day withdrawal period generally begins on the day on which the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the goods.
If several items of goods are ordered in a single order and delivered separately, the withdrawal period begins when the Consumer takes physical possession of the last item or the last shipment, in cases provided for by law.
The Consumer may also notify the Company of their withdrawal from the contract by using the withdrawal form attached to these Terms and Conditions. However, use of the form is not mandatory.
16. HOW THE CONSUMER CAN EXERCISE THE RIGHT OF WITHDRAWAL
The Consumer must clearly notify the Company of their decision to withdraw from the contract before the expiry of the 14-day withdrawal period.
The notification may be sent to:
Strojan d.o.o.
Virlog 14
4220 Škofja Loka
Slovenia
or by email to:
info@katalonca.si
The Consumer may also use the model withdrawal form, which forms an integral part of these Terms and Conditions.
17. RETURN OF GOODS FOLLOWING WITHDRAWAL FROM THE CONTRACT
If the Consumer has already received the goods and withdraws from the contract, they must return the goods to the Company without undue delay and no later than 14 days from the date on which they notified the Company of their withdrawal, unless the Company offers to collect the goods itself.
The Consumer shall bear the direct costs of returning the goods, unless the Company has agreed to cover these costs or the Consumer was duly informed otherwise before the conclusion of the contract.
The Consumer shall be liable for any diminished value of the goods resulting from handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
18. REFUNDS FOLLOWING WITHDRAWAL FROM THE CONTRACT
Following a valid withdrawal from the contract, the Company shall reimburse the Consumer for all payments received, including the cost of standard delivery, without undue delay and no later than within the period prescribed by applicable legislation.
In the case of a sales contract, the Company may withhold the refund until it has received the returned goods or until the Consumer has provided proof that the goods have been sent back, unless the Company offers to collect the returned goods itself.
The refund shall be made using the same payment method as that used by the Consumer, unless the Consumer expressly agrees to a different method and does not incur any additional costs as a result.
If the Consumer has expressly chosen a more expensive delivery method than the least expensive standard delivery option, the Company is not obliged to reimburse the difference between the standard delivery cost and the cost of the more expensive delivery method.
19. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply in cases specified by applicable legislation.
Among other things, the right of withdrawal may not apply to:
– Goods made to the Consumer’s exact specifications or clearly personalised;
– Goods which, by their nature, are unsuitable for return for reasons of health protection or hygiene, and which have been unsealed after delivery or whose protective seal has been removed;
– Other cases for which applicable legislation provides an exception to the right of withdrawal.
The exception on hygiene grounds applies only where the statutory conditions are met. The mere fact that a product is a cosmetic product does not, in itself, automatically exclude the right of withdrawal.
20. CUSTOM-MADE PRODUCTS
If the Customer orders a product made according to their specific requirements or one that is clearly personalised and therefore does not form part of the Company’s standard product range, the statutory exception to the right of withdrawal may apply.
The fact that a standard product is manufactured only after an order has been received does not, in itself, mean that the product is personalised.
If the right of withdrawal is excluded due to a special order, the Customer shall be clearly informed of this before the contract is concluded.
21. VOLUNTARY PRODUCT EXCHANGE
The Company may offer the Consumer an additional, voluntary option to exchange an unused and undamaged standard product, for example, if the selected fragrance or type of product does not meet their expectations.
Such an option constitutes an additional customer benefit and does not restrict the Consumer’s statutory rights.
In the case of a voluntary exchange, the shipping and return costs may be borne by the Customer, provided that the Customer has been informed of this in advance.
Voluntary exchanges are not available for personalised products or products that are subject to statutory exceptions, or where the protective seal has been removed for hygiene reasons or the product has been used.
22. LACK OF CONFORMITY OF GOODS
The Company shall be liable for any lack of conformity of the goods that exists at the time of delivery and becomes apparent within the statutory period.
Goods are subject to a statutory liability period of two years from the date of delivery.
In consumer contracts, the statutory presumption regarding the existence of a lack of conformity at the time of delivery shall also apply during the period prescribed by applicable legislation.
The Consumer must notify the Company of any lack of conformity in accordance with applicable legislation and provide as detailed a description of the lack of conformity as possible.
23. CLAIMING A LACK OF CONFORMITY
The Consumer may submit a claim regarding a lack of conformity by email at info@katalonca.si or in writing to the following address:
Strojan d.o.o.
Virlog 14
4220 Škofja Loka
Slovenia
The Consumer is advised to include the following:
– Order number or invoice;
– Description of the lack of conformity;
– A photograph of the product, where appropriate;
– Any other information that may facilitate the processing of the claim.
The Company will handle the claim in accordance with applicable legislation.
24. CONSUMER RIGHTS IN THE EVENT OF A LACK OF CONFORMITY
In the event of a lack of conformity, the Consumer shall have the rights provided for under the Slovenian Consumer Protection Act (ZVPot-1).
Subject to the statutory conditions, the Consumer may initially request that the goods be brought into conformity free of charge, generally by means of repair or replacement.
If conformity is not restored within the statutory period, or if other conditions stipulated by law are met, the Consumer may request a proportionate reduction in the purchase price or withdraw from the sales contract and request a refund of the amount paid.
If the lack of conformity becomes apparent within less than 30 days of delivery of the goods, the Consumer may, subject to the conditions laid down by law, immediately withdraw from the sales contract and request a refund of the amount paid.
The Company shall bear the costs incurred in exercising the Consumer’s statutory rights in relation to a lack of conformity, to the extent required by applicable legislation.
25. NATURAL AND HANDMADE CHARACTERISTICS OF PRODUCTS
KataLonca products are handmade in small batches.
Minor variations may occur in the following characteristics of the products:
– Colour;
– Pattern;
– Shape;
– Texture;
– Colour intensity;
– Distribution of decorative elements;
– Weight of hand-cut products.
Natural variations may also occur between different batches due to the use of natural raw materials.
Such characteristics do not in themselves constitute a lack of conformity, provided that the product complies with its declared and agreed characteristics.
26. USE OF COSMETIC PRODUCTS
The Customer is obliged to use the products in accordance with their intended purpose, the instructions for use and any warnings stated on the product or supplied with it.
For products containing essential oils or other ingredients, the Customer must observe the stated warnings and instructions for use.
The Company shall not be liable for any damage resulting from the use of a product contrary to the instructions, warnings or its intended purpose, to the extent that such limitation of liability is permitted by applicable legislation.
This provision does not restrict the Consumer’s statutory rights or exclude the Company’s liability for a lack of conformity of the product or for any damage for which the Company is liable under mandatory legal provisions.
27. COSMETIC PRODUCTS
Cosmetic products are manufactured and placed on the market in accordance with the applicable legislation governing cosmetic products.
Information about each product, including its ingredients, intended use, warnings and other mandatory information, is provided on the product itself, its packaging or in the online store, to the extent required by applicable legislation.
28. LIABILITY FOR THE CONTENT OF THE ONLINE STORE
The Company endeavours to ensure that accurate and up-to-date information about its products is provided.
Nevertheless, minor errors may occur in the publication of photographs, descriptions, prices or other information.
Product photographs may be illustrative and may differ from the actual product due to the handmade nature of the products.
If an obvious error in the price or other essential information is displayed on the website, the Company shall inform the Customer and allow them to make a decision in accordance with applicable legislation.
29. COMPLAINTS AND CLAIMS
The Customer may submit a complaint or claim by email to:
info@katalonca.si
or by post to:
Strojan d.o.o.
Virlog 14
4220 Škofja Loka
Slovenia
The Company shall handle the complaint without undue delay and respond to the Customer in accordance with applicable legislation.
The Company endeavours to resolve any disputes directly with the Customer in the first instance.
30. ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMER DISPUTES (ADR)
The Company enables Consumers to use alternative dispute resolution procedures for consumer disputes in accordance with applicable legislation.
ONE OF THE FOLLOWING OPTIONS MUST BE SELECTED HERE:
OPTION A – if the Company recognises a specific ADR entity:
The Company recognises the following entity as competent to provide alternative dispute resolution for consumer disputes:
[NAME OF THE SELECTED REGISTERED ADR ENTITY]
Further information about the procedure and how to submit a request is available on the website of the entity named above.
OR
OPTION B – if the Company does not recognise any ADR entity as competent:
As at the date of publication of these Terms and Conditions, the Company does not recognise any alternative dispute resolution entity as competent to resolve consumer disputes.
Consumers may obtain information about registered ADR entities in the Republic of Slovenia from the competent ministry.
This provision does not affect the Consumer’s right to pursue other dispute resolution options available under applicable law.
31. DISCONTINUATION OF THE EUROPEAN ODR PLATFORM
The European Online Dispute Resolution (ODR) platform for consumer disputes was discontinued on 20 July 2025.
Accordingly, the Company no longer uses the former link to or notice concerning the aforementioned platform.
32. PERSONAL DATA PROTECTION
The Company processes Customers’ personal data in accordance with applicable personal data protection legislation.
Detailed information about the processing of personal data, the purposes of processing, legal bases, data retention periods and the rights of data subjects is set out in a separatePrivacy Policy published on the Company’s website.
The Company does not use personal data for purposes for which it has no appropriate legal basis or consent, where such consent is required.
33. ELECTRONIC COMMUNICATION AND MARKETING COMMUNICATIONS
The Company communicates with the User or Customer primarily by email, telephone or through other contact details provided by the Customer when placing an order.
Emails necessary for the processing of orders, payments, deliveries, complaints or other contractual matters may be sent in connection with the performance of the contract.
Marketing communications are sent in accordance with applicable regulations and, where required, on the basis of appropriate consent.
Recipients may withdraw their consent to receive marketing communications at any time using the method specified in the relevant communication.
34. CUSTOMER REVIEWS AND OPINIONS
If the online store allows Customers to publish reviews and opinions, the Company may publish such reviews in accordance with the rules specified when the review is submitted.
For technical, grammatical or space-related reasons, the Company may make minor editorial amendments, provided that such amendments do not alter the meaning of the review.
If a review contains personal data, the Company shall handle such data in accordance with applicable personal data protection legislation.
35. COPYRIGHT
All content on the KataLonca website, including photographs, texts, graphic elements, logos, design and other copyrighted works, is protected under applicable copyright and other intellectual property laws.
Without the Company’s prior written permission, such content may not be copied, reproduced, published or used for commercial purposes, except where permitted by law.
36. LIMITATION OF LIABILITY
The Company shall be liable for the fulfilment of its statutory and contractual obligations.
Nothing in these Terms and Conditions shall exclude or limit any Consumer rights that cannot be excluded or limited by contract.
The Company shall not be liable for damage or disruptions arising from circumstances beyond its reasonable control, to the extent that such limitation of liability is permitted by law.
37. TRANSACTIONS WITH BUSINESS CUSTOMERS
Different terms and conditions may apply to business customers or legal entities, provided that these have been agreed upon in advance.
Rights granted exclusively to Consumers under the Slovenian Consumer Protection Act (ZVPot-1) shall not apply to business customers, unless otherwise provided by other applicable legislation or agreed by contract.
38. DISPUTE RESOLUTION
The Company and the Customer shall endeavour to resolve any disputes amicably in the first instance.
If an amicable resolution cannot be reached, the dispute shall be brought before the competent court in accordance with the applicable rules on jurisdiction.
Consumers shall also benefit from the mandatory provisions of the law of their country of residence and any other provisions that must be applied in accordance with applicable EU law.
39. AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS
The Company may amend these General Terms and Conditions due to changes in legislation, its business operations, product range, technical solutions or other justified reasons.
Each purchase shall be governed by the Terms and Conditions published or in force at the time the contract is concluded, unless otherwise provided by law.
40. FINAL PROVISIONS
If any provision of these General Terms and Conditions is found to be invalid, this shall not affect the validity of the remaining provisions.
Matters not covered by these Terms and Conditions shall be governed by the applicable laws and regulations of the Republic of Slovenia and the European Union.
These General Terms and Conditions shall enter into force on:
1 October 2026and replace all previous versions of the General Terms and Conditions of the KataLonca online store.
CONTRACT WITHDRAWAL FORM
FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
(Complete and return this form only if you wish to withdraw from the contract.)
Strojan d.o.o.
Virlog 14
4220 Škofja Loka
Slovenia
Email: info@katalonca.si
I hereby notify you that I am withdrawing from the contract for the following goods:
Product: ______________________________________
Order number: _________________________________
Order date: ____________________________________
Date of receipt of goods: _______________________
Consumer’s full name: __________________________
Consumer’s address: ____________________________
Email: ________________________________________
Bank account (IBAN) for the refund, if a different refund method is required:
Date: __________________
Consumer’s signature (only if the form is submitted in paper form):
END OF THE GENERAL TERMS AND CONDITIONS
