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Ordering process

ORDERING STEPS:

For each product, the customer selects the product option and changes the quantity if they want more than one item.
By clicking “Add to cart“, the product is added to the cart. To add another product, the customer repeats the process.

“Cart” shows the list of selected items. The customer chooses either “View cart” or “Checkout“.

View cart: The customer can review the cart contents at any time. In the cart, the customer can change quantities for selected items and confirm by clicking “Update quantities“. The total purchase value is recalculated based on the updated quantity. The customer can remove an item from the cart by clicking “X“.

In this step, the customer can also use (if they have one) a coupon code or gift voucher, or check the shipping cost.

If the customer has finished shopping, they click “Checkout“. If they want to keep shopping, they click “Continue shopping“.

 

STEP 1: PURCHASE OPTIONS

At checkout – here the customer chooses to purchase as a New customer or an Existing customer.

If the customer selects the New customer option, they can either “register an account” or “checkout as a guest“.

– “register an account” the customer’s details will be saved for future purchases
– “as a guest” the customer’s details will not be saved in the customer database

Then the customer clicks “Continue”.

If the customer selects the Existing customer option, they log in with their email and password and click “Log in“.

 

STEP 2: BILLING ADDRESS:

The customer enters their shipping details (first name, last name, address, phone, …).

If the “Billing address is the same as the recipient’s address” box applies, the customer ticks it; otherwise, they also fill in the additional field.

STEP 3: DELIVERY DETAILS.

In both cases, the customer clicks “Continue“, which takes them to the next fields.

 

STEP 4: DELIVERY METHOD:

The customer selects the delivery method for the order. They can choose between Postal delivery or In-person pickup.

They can also add notes to their order. Then they click “Continue“.

 

STEP 5: CHOOSE A PAYMENT METHOD:

From the list, the customer selects the payment method that suits them best (pro forma invoice, credit or debit card payment, in-person pickup, or cash on delivery), confirms below that they agree to the store’s terms and conditions, and clicks “Continue“. (NOTE: Cash on delivery is currently not available.)

 

STEP 6: ORDER CONFIRMATION:

Before placing the order, the customer can review the entire order. In this step, they can still change the order by clicking “Change“, which is located next to each order step. They can change items, the billing address, the delivery address, and add or edit a comment.

In this step (if the customer chooses card payment), they enter their card details in the fields (card number, expiry date, and card code) and confirm by clicking the CONFIRM button.

  • If the customer is happy with the purchase, they click “Confirm order“. This sends the order to the company.

After placing the order, the customer receives an email confirming that the order has been received. Within three hours of sending the order, the customer can cancel it, add to it, or change items by emailing the company with what they want to do. After 24 hours, the order is accepted and sent for processing. The company then processes the order within 48 hours of receiving it and checks delivery times for each item and the order. The company either confirms the order or rejects it (and informs the customer). If the actual stock status does not match the order, the company reserves the right to contact the customer by phone or email about the order processing status. Based on the discussion, a joint decision is made on how to finalize the order.

 

  • If the customer changes their mind and does not want to complete the purchase, they can leave the page at any time and stop shopping. In that case, the order is not saved anywhere.